If you have an issue with a social network and try to contact the support team of the relevant social network company, you may likely reach a clerk who does not have any decision making power. The clerk may provide you with a copy/paste template of a response and close the case. If this happens, you are advised to contact the legal department of the social network and try to resolve the issue directly with them.
To contact the legal department, you need to send a letter to the physical address of the headquarters of the social network company. We recommend sending a registered letter as this will allow you to know when the company receives the letter. The letter needs to address the legal department specifically.
Surprisingly, in many cases, you will not receive a response directly from the social network but from a law firm representing the social network. This is because social network operators often outsource their legal work to external law firms having expertise in the relevant field (e.g., Internet and copyright law).
The response of the law firm may include a lot of legalese. That is why it is better to discuss it with dispute resolution specialists, such as SN Fighters. We have extensive experience with social network disputes and will be glad to help you.